Coinhub.io

Coinhub Sign-up and feedback

Coinhub Sign-up and feedback

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Coinhub Sign-up and feedback

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Please give us your opinion on our UI, your perception on ease-of-use, and recommendations on improvements/features you would like to see.





17 COMMENTS 7 VOTES

Most recent Most voted Most verbose

As a UX guy, here are some quick observations (Focusing on potential improvements). In general - Asking for a captcha in a first login (w/o being unsuccessful) reduces the UX and does not add anything to the security (I'm an ex-hacker, too :D ) - Let the user know why he should fill in the profile after signup (eg. go straight to Verification page instead, not profile) Desktop version - View emo CTA sends me to a rabbit hole of distractions - Youtube. Use metrics to see if people come back and decide yourself if that's a good idea :P. Mobile version - You are hiding your most important CTAs (to login or sigjup) in a burger menu. Better not to. - You don't show other menu items (about, etc. is unreachable) Asif Bang | Posted 3 months, 2 weeks ago Signed up a while ago. As a user it was smooth. Censino Vangeel | Posted 3 months, 2 weeks ago Hi, I found the 2FA at sign up confusing. I wasn't aware a mail had been sent to my email address with a code. I think this step is obsolete. Furthermore I prefer to see more of the content of the site before providing additional info like name, address and telephone number. I think that kind of info should be asked if the client really wants to make a transaction. Furthermore I do not see the point to identify the client if not accompanied with upload of verification docs to verify the identity. I think you should make a choice. Be compliant with anti money laundering regulation and apply a decent due diligence of your client or satisfy yourself with the email of client and not be compliant. With the latter you take the risk that one day authorities will close down your exchange. Kind regards

1 year ago

How this exchange is different then other trading platform?

1 year ago

Looks professional, site works fast and everything is clear! What could be improved is why I would chooise Coinhub? Most of the features are nice but do not really differentiate Coinhub from competition.

1 year ago

I like the design and usability. The chart-plugin, which you are using can be a bit to difficult for average coin-traders. Maybe using two versions of the chart is a possibility. But actually it looks very nice, i hope you will have success. Do you plan an API for Trading Bots etc.? Do you have a hosting with the possibility of scaling? (Binance had much problems the last days with their capacities)

1 year ago

I signed up and tried to fill my profile. I had a problem with filling my hometown. I had to put the english word of my hometown in the profile. The german translation was not accepted. After that I got verified Tier 1. For second verification I need my ID. I will complete these step later. The integration of 2FA is very easy to use. I had installed my G-Auth in seconds. I activated the use of 2FA for every action. I think this configuration should be default setting. I would like to have a feature to see the calculated average BUY price of the fund next to the SELL price in the TRADING view.

1 year ago

No captcha at login, just an unnecessary extra click. The most important call to action is well placed, just the contrast is not that good for that background, needs to be lighter with blacl text. Try to avoid using multicolor text on same page. The sign-up button can be bigger, too Other than that, usable generic copy of most used exchange UI. To differentiate the first thing I'd do would be an interactive chart where you can put in your buy and sell orders. Most important thing about an exchange is its usability on peak loads, but as there is no traffic yet, can't comment

1 year ago

* you should allow other types of 2fa (like authy) *you should add a feature thats closes buy orders older then 2 months (or whatever time period) *i personal always wanted to be able customize a exchange hud to my liking. like a spreadsheet. (hope you guys understand) *(crazy idea) using your token as a fee sharing and as a masternode. hear me out lol. it could make this exchange one of the most secure, smooth, and unique one out there. it would low the cost of running it and youll be able to spend more money on adding more features *hire good support team *neo pair *launchpad

1 year ago

+1 for authy

1 year ago

My first comment is that I like the clean overall look, and I think with minimal experience, finding things on the trade page is very easy. So is the deposit system which is a lot cleaner than the likes of poloniex and cryptopia. I feel that the login, profile information and ultimately the verification steps should be a little more assumptive, by which I mean that it shouldn't be on a selectable tab, but should be asked one after the other as part of the registration process, with perhaps a small 'later' option for those that don't wish to add Id etc. In my mind this adds to the user experience because once you've got through registration (pending verification) you are good to go, and you cut down on newer users wondering why they can't make a deposit or withdraw funds, as this would have been dealt with initially. Also I find the nickname option to be a little unnecessary when it could be used instead for a username for login.

1 year ago

Hi I used it on my mobile it was little slow first of all and second the I have to scroll a lot to see buy bid chart Nd in between their was market chart it was but confusing . Although I like the login process it was smooth .

1 year ago

Ex Technology implementation consultant here some basic observations without registering. Exchange View : - should have more metrics (i.e. 24 hr high, 24 hour low, etc.) in the white area in between the coin and the volume / asset words - The oval buttons of Fiat, BTC and ETH i would use something else, maybe tabs?? I think the whole page is has a ton of ovals - not quite sure what the opposite arrows are next to the coin that is being exchanged, may just want to drop that all else looks good. P.s. love the colors by the Buy, Ask, Bid, and Sell

1 year ago

Hi, I found the 2FA at sign up confusing. I wasn't aware a mail had been sent to my email address with a code. I think this step is obsolete. Furthermore I prefer to see more of the content of the site before providing additional info like name, address and telephone number. I think that kind of info should be asked if the client really wants to make a transaction. Furthermore I do not see the point to identify the client if not accompanied with upload of verification docs to verify the identity. I think you should make a choice. Be compliant with anti money laundering regulation and apply a decent due diligence of your client or satisfy yourself with the email of client and not be compliant. With the latter you take the risk that one day authorities will close down your exchange. Kind regards Vincent

1 year ago

Hi Vincent,

Thanks for the comments and I would like to address them and the reasoning behind them. First of all, when you initiate a log in for the first time you are informed that a 2fa code will be sent via email. We believe that it is in the best interest of our customers to have 2fa by default. The customer can then change the 2fa, either turn it off, keep email 2fa or use Google Authentication for 2fa.

Our exchange is probably one of the most compliant when it comes to KYC and AML. For that reason, any customer wishing to use fiat features must submit documents for that purpose. For crypto to crypto trading, this is not required but withdrawal limits for crypto for unverified members are limited to $10,000 equivalent per week, which is slightly less than the average for exchanges that are AML compliant.

I understand your first part though, but this also helps us to get a general idea of who our user is, but that step is also option and does not actually need to be filled in for you to use your Tier 1 cryto/crypto trading.

1 year ago

Signed up a while ago. As a user it was smooth.

1 year ago

InSomnius Joe expert

I solve problems for a living - combining knowledge from many areas of life

As a UX guy, here are some quick observations (Focusing on potential improvements). In general - Asking for a captcha in a first login (w/o being unsuccessful) reduces the UX and does not add anything to the security (I'm an ex-hacker, too :D ) - Let the user know why he should fill in the profile after signup (eg. go straight to Verification page instead, not profile) Desktop version - View emo CTA sends me to a rabbit hole of distractions - Youtube. Use metrics to see if people come back and decide yourself if that's a good idea :P. Mobile version - You are hiding your most important CTAs (to login or sigjup) in a burger menu. Better not to. - You don't show other menu items (about, etc. is unreachable)

1 year ago

Thanks for the constructive feedback! The mobile version is definitely not optimized, we are working on it (as well as a native app in a few months). We are also changing navigation flow, as you rightly mention going straight to the verification page makes more sense than the profile page.) We will be sharing your comments and comments from others internally so we appreciate your participation.

1 year ago

InSomnius Joe expert

I solve problems for a living - combining knowledge from many areas of life

Keep me posted. I'm very curious how it evolves, etc. (Chances are I will even use it myself as a non-verified member)
I like the minimalism of many design elements you have there.

1 year ago